Last Updated: December 23, 2024

Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using www.vietnamtreasure.com (the "Service") operated by VIET NAM Ja+ Services and Tourism Company Limited ("us", "we", or "our").

1. Acceptance of Terms

By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the terms, you may not access the Service.

2. Booking and Reservations

2.1 Accuracy of Information

• All information provided during the booking process must be accurate and complete.
• You must be at least 18 years old to make a booking.
• The person making the booking accepts these Terms on behalf of all members of their party.

2.2 Confirmation and Payment

• Bookings are only confirmed upon receipt of full payment or required deposit.
• All prices are subject to availability and can be changed without prior notice.
• Payment methods accepted will be clearly displayed during the booking process.

2.3 Cancellation and Refunds

• Cancellation policies vary depending on the type of booking and service provider.
• Refunds, when applicable, will be processed within 14 business days.
• Some promotional rates may be non-refundable as specified at the time of booking.

3. User Responsibilities

3.1 Account Security

• You are responsible for maintaining the confidentiality of your account credentials.
• You must immediately notify us of any unauthorized use of your account.

3.2 Travel Documents

• Ensuring valid travel documents (passports, visas, etc.) is solely your responsibility.
• We are not liable for any issues arising from invalid or missing travel documents.

4. Service Provider Relationships

• We act as an intermediary between you and travel service providers.
• Each service provider has its own terms and conditions that you must comply with.
• We are not responsible for the direct provision of travel services.

5. Limitation of Liability

5.1 Service Interruptions

• We do not guarantee uninterrupted access to our Service.
• We are not liable for any losses resulting from Service interruptions.

5.2 Third-Party Services

• We are not liable for any issues arising from third-party services.
• This includes, but is not limited to, airlines, hotels, tour operators, and transport providers.

6. Intellectual Property

• All content on the Service is our property or that of our licensors.
• You may not use, copy, or distribute our content without written permission.

7. Privacy Policy

• Our Privacy Policy, available at https://vietnamtreasure.com/privacy-policy/, is incorporated into these Terms.
• By using our Service, you agree to our data collection and use practices.

8. Changes to Terms

• We reserve the right to modify these Terms at any time.
• Continued use of the Service after changes constitutes acceptance of new Terms.

9. Prohibited Activities

Users must not:

• Use the Service for any illegal purposes
• Interfere with the Service's security features
• Attempt to gain unauthorized access to any part of the Service
• Use the Service to transmit harmful code or malware
• Engage in any activity that disrupts the Service

10. Dispute Resolution

10.1 Governing Law

• These Terms shall be governed by and construed in accordance with the laws of [Jurisdiction].

10.2 Dispute Process

• Any disputes shall first be attempted to be resolved through informal negotiation.
• If informal resolution fails, disputes will be resolved through binding arbitration.

11. Contact Information

For any questions about these Terms, please contact us at:

• Email: info@vietnamtreasure.com
• Phone: (+84) 812 73 88 66
• Address: 23 Lo Su street, Ly Thai To ward, Hoan Kiem district, Hanoi, Vietnam

12. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in effect.

By using our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.